Terms of Service

1. The service

We test a build of your app that you make available to us (a TestFlight public link, a TestFlight invite to the tester address we give you, or the live App Store version), using human inspectors on their own Apple devices, and deliver a written report of findings within the delivery time shown for your order.

We do not accept, receive or return physical devices. We do not modify your code, access your source repositories, or submit anything to Apple on your behalf.

Inspections are a sample-based professional opinion on the build we tested, at the time we tested it, within the scope of the tier and riders you bought. They are not a guarantee that your app is free of defects.

2. No App Store approval guarantee

We assess your app against Apple's published App Review Guidelines and Human Interface Guidelines and tell you what we believe is likely to cause a rejection. Apple alone decides whether an app is approved. We never promise approval, and a report, a ship verdict or an Inspected seal is not a representation that Apple will approve your app.

3. Ordering, accounts and email verification

You can order without a password: we verify your email address with a one-time six-digit code. The verified address becomes your account. You are responsible for keeping access to that mailbox secure and for everything done through your account.

Team workspaces let an owner invite members with roles. The workspace owner is responsible for who they invite and for removing people who should no longer have access.

4. Prices, taxes and payment

Prices are shown before you pay and depend on tier, app size and riders. Prices exclude VAT and similar taxes, which are calculated at checkout by our payment processor, Stripe, based on your location and any VAT ID you provide. Business customers in the EU with a valid VAT ID may be invoiced under the reverse-charge mechanism.

We show prices in euros to visitors from the European Union and in US dollars elsewhere, with the same numerical amounts. You may switch currency before paying. Your invoice is issued in the currency you paid in.

Extra-large apps (36+ screens) are quoted individually. Nothing is charged until you accept the quote.

Subscription plans renew monthly until cancelled. You can cancel at any time in the billing portal; cancellation takes effect at the end of the current period. Plan credits are valid for two months after the month they are issued and have no cash value.

5. Delivery time and access

The delivery clock starts when both (a) payment is confirmed and (b) we have confirmed that we can install and use your build, including any demo login you supplied. We aim to confirm access within 30 minutes and will tell you promptly if we cannot.

If we are blocked because of something on your side (an expired invite, a broken login, a build that does not launch, a server that is down), the clock pauses until access works again, and we tell you exactly what we need.

We operate seven days a week. The delivery time for your order is shown at checkout and in your desk.

6. Late delivery = full refund

If we deliver the report after the deadline shown in your desk (taking into account any pause under section 5), you are entitled to a full refund of the price of that inspection. We flag late orders automatically and refund them without you having to ask. See the Refund & SLA Policy for details.

7. Your responsibilities

You confirm that you have the right to give us access to the build and any accounts, and that doing so does not breach any third party's rights or any agreement you have with Apple.

Only give us test or demo accounts, never real customer accounts or production payment credentials. Do not include real personal data in the build beyond what is necessary for testing. If you must, our Data Processing Agreement applies.

You must not use the service to test apps that are unlawful, that contain malware, or whose purpose is to harm users.

8. Confidentiality

Our Mutual Non-Disclosure Agreement applies automatically to every order and is incorporated into these terms. Only the inspectors and lead reviewers assigned to your order, and authorised staff, can see your build, credentials and findings. Inspectors are bound by written confidentiality obligations.

9. Reports and intellectual property

You keep all rights in your app. Once you have paid, you own the report delivered to you and may use, share and publish it as you wish. We keep the right to use our checklists, methods, templates and general know-how, and to use anonymised, aggregated statistics that do not identify you or your app.

The Inspected seal may only be displayed for the app version it was issued for and only while it is shown as valid on its verification page. We may revoke a seal if it is used misleadingly.

10. Re-inspections

Within 30 days of delivery you may order a re-inspection of findings you have marked fixed, at 30% of the original inspection price (QC-4 includes one free re-inspection of S1 and S2 findings). A re-inspection checks those findings only and is not a new full inspection.

11. Liability

Nothing in these terms limits liability that cannot be limited by law, including for intent or gross negligence (opzet of bewuste roekeloosheid).

Otherwise, our total liability arising from or relating to an order is limited to the amount you paid for that order, and our total liability in any twelve-month period is limited to the amounts you paid us in that period. We are not liable for indirect or consequential loss, including lost revenue, lost profits, rejected App Store submissions or lost data.

If you are a consumer, you also have the rights mandatory consumer law gives you, and nothing in these terms affects them.

12. Consumers: right of withdrawal

If you are a consumer in the EU, you have a 14-day right of withdrawal for services. By asking us to start the inspection immediately (which is how our 24-hour service works), you agree that we begin within the withdrawal period and acknowledge that you lose the right of withdrawal once the service has been fully performed. If you withdraw before the report is delivered, we refund you in proportion to work not yet performed.

13. Suspension and termination

You may stop using the service at any time. We may suspend or close accounts that breach these terms or that we reasonably believe are being used fraudulently, with notice where practical. Paid orders already delivered are not affected.

14. Changes

We may update these terms. The version in force when you place an order applies to that order. We will notify subscription customers of material changes at least 30 days in advance by email.

15. Law and disputes

These terms are governed by Dutch law. Disputes go to the competent court in Amsterdam, the Netherlands, except that consumers may also bring proceedings in the courts of their place of residence and keep the protection of the mandatory law of their country.

Questions? Email legal@appqc.center.