Refund & SLA Policy

1. Delivery times

• QC-1 Product QC and QC-2 Product + Paywall QC: 24 hours for every size.
• QC-3 Expert Review and QC-4 Launch Audit: 24 hours for S and M, 48 hours for L.
• Rush rider: halves the delivery time (12 hours for 24-hour orders, 24 hours for 48-hour orders).
• Re-inspections: 24 hours.
• XL apps: the delivery time is stated in your quote.

2. When the clock starts

The clock starts when both payment is confirmed and we have confirmed access: your build installs, launches and any demo login you provided works. We check access as soon as you pay, usually within 30 minutes. Your desk shows the exact deadline once the clock is running.

3. When the clock pauses

The clock pauses only while we cannot continue because of something on your side, for example an expired or revoked TestFlight invite, a demo login that fails, a build that crashes on launch, or a backend that is offline. We tell you immediately by email and in your desk, with what we need. The clock resumes the moment access works again and the deadline moves by exactly the paused time.

4. Late delivery: full refund

If we deliver the report after the deadline, you get a full refund of the inspection price, including riders. We flag late orders automatically and process the refund without you needing to ask. You keep the report.

Refunds go back to the original payment method through Stripe and usually appear within 5 to 10 business days. If you paid with plan credits, the credits are returned to your workspace.

5. If we cannot get in

If we cannot get access within 72 hours of your order despite our requests, you may cancel for a full refund, or we will cancel and refund you.

6. Cancellations

You can cancel for a full refund at any time before the clock starts. After an inspector has started, you can cancel and we refund the portion of work not yet performed. Once the report is delivered on time, the inspection is complete and not refundable except under section 7.

7. Quality

If you believe a finding is wrong or the inspection missed the agreed scope, tell us within 14 days at support@appqc.center. A lead reviewer will look at it. If we agree the report did not meet our standard, we re-inspect at no cost or issue a partial or full refund.

8. What we never promise

We never promise App Store approval. A rejection by Apple is not grounds for a refund on its own, but if the rejection was caused by an issue that was clearly in scope and that we missed, tell us and we will make it right under section 7.

9. Subscriptions

Team plans can be cancelled at any time and end at the end of the paid period. We do not refund partial months, except where required by law. Unused credits expire two months after the month they were issued.

10. Consumers

If you are a consumer, you also have your statutory rights, including the right of withdrawal described in the Terms of Service.